Excellent
A guide for the implementation of the EFQM-Excellence model
Yves Van Nuland
George Broux
Luc Crets
Wim De Cleyn
Jan Legrand
Guy Majoor
Gaston Vleminckx
‘Excellent’ not only explains the fundamental basics and mechanics embedded in the renewed EFQM-Excellence Model 2000. It also provides you with value adding tools and information, that help you see how you may easily translate these valuable management concepts into the day-to-day activities of your own organisation.
The book describes the underlying intent of each of the nine criteria in the Model and highlights the elements that are important to turn them into practice. Furthermore the logic and importance of each sub-criterion is explained as well as all areas-to-address. Each sub-criterion has a set of questions, with a ‘first guess’ scoring possibility. You may want to use those to visualise a first appreciation of your own level of excellence. At the end of each chapter, handsome suggestions are provided for a plan of action.
Hundreds of examples illustrate how the topics can be applied and how other organisations have done it in the private and the public sector, the production as well as the service industry.
For table of contents in PDF-format (280kB), click here.
Prof. Lucia Van Hoof read the book and wrote the following book review. Brian O'Grady of Excellence Ireland published this review.
The book is available in English, French, German and Dutch.
| Order |
English: 447 pag, 37.00 EURO (excluding VAT, packaging and shipping)
| Order |
French: 450 pag, 37.00 EURO (excluding VAT, packaging and shipping)
| Order |
German: 453 pag, 37.00 EURO (excluding VAT, packaging and shipping)
| Order |
Dutch: 453 pag, 37.00 EURO (excluding VAT, packaging and shipping)
Since 2003, the EFQM-Excellence model has been slightly modified. 95 % of the model is the same and still valid. Therefore an appendix complements the existing book ‘Excellent’ with the changes of the model since 2003.
The ‘Appendix 2003’ descibes in detail the new criterion part 1e Leadership and Change Management, explains changes in guidance points for the other criterion parts, points out the differences between Self-Assessment EFQM and audit ISO 9001, provides Critical Success Factors for a successful use of the model, ...
| Order |
English: 12.00 EURO (excluding VAT, packaging and shipping)
| Order |
Dutch: 12.00 EURO (excluding VAT, packaging and shipping)
Advantage:
Upon buying the book ‘Excellent’ and the ‘Appendix 2003’ toghether, you receive both books for a total 45.00 EURO instead of 49.00 EURO!
| Order |
English: 45.00 EURO (excluding VAT, packaging and shipping)
| Order |
Dutch: 45.00 EURO (excluding VAT, packaging and shipping)
Discounts:
| Number of books | Discount |
|---|---|
| > 10 ex. | 10% |
| > 50 ex. | 30% |
| >100 ex. | 50% |
